1. Initial Response Time: Rightarrow Resources commits to acknowledging all support requests within 4 business hours. Critical issues will receive priority attention with response times under 2 hours.

2. Support Channels: Clients can reach our support team through multiple channels including email (info@rasources.com), phone (+91 9130870095), or our dedicated client portal.

3. Issue Classification: All support requests are categorized based on severity (Critical, High, Medium, Low) to ensure appropriate prioritization and resource allocation.

4. Resolution Process: Our technical team follows a structured approach to troubleshooting, with regular updates provided to clients throughout the resolution process.

5. Escalation Procedure: If issues remain unresolved within the standard timeframe, a clear escalation path exists through team leads, managers, and executive leadership as needed.

6. After-Hours Support: Emergency support is available 24/7 for critical issues that impact business operations, accessible through our dedicated emergency hotline.

7. Continuous Improvement: We regularly review support cases to identify patterns and implement preventative measures, ensuring ongoing enhancement of our service quality.